ProMed AI
Privacy Policy
ProMed AI
Privacy Policy
Effective Date: September 16, 2025
Introduction
Welcome to ProMed! PROMED AI INC. (“ProMed AI,” “we,” “us,” or “our”) operates ProMed and we value your privacy and are committed to protecting your personal information. We have developed this Privacy Policy (this “Policy”) to describe the information we collect, how that information may be used, with whom it may be shared, and your choices, in connection with your use of our website located at https://www.promedai.ca, any related subdomains, and any other websites that we link to this Policy (collectively, the “Website”), our mobile application (our “App”), and all related services, content, and other resources available on or enabled via the Website or the App (collectively, the “Services”).
This Policy is incorporated into, and is part of, our Terms and Conditions, which govern your access to and your use of our Services. Except where explicitly stated, this Policy does not cover information we receive from third parties. If you have any questions regarding this Policy, please contact us at privacy@promedai.ca.
By accessing the Services, you agree to be bound by this Policy. If you do not agree to the terms of this Policy, please do not use the Services. Each time you use the Services, the current version of this Policy will apply. Accordingly, when you use the Services, you should check the date of this Policy (which appears at the top) and review any changes since you last reviewed the Policy.
Our Privacy Principles
We respect the privacy of our users and recognize the importance of protecting information that we collect. Our privacy philosophy at ProMed AI is to provide clear and transparent information to you so that you know exactly how we use and disclose the personal information that you’ve shared with us. We believe in the guiding privacy principles below.
- ProMed users should have control of their information. We believe that you should have the right to ask us to delete your information, have access to it, correct inaccuracies, and ask us to stop processing it.
- ProMed AI does not sell your information. We do not sell, rent, or trade any personal information you provide to us, including but not limited to your health-related information.
- No AI training with identifiable personal information. We de-identify your personal information before we use it to train AI models, and do not permit any third-parties to use your identifiable personal information to train AI models.
Information we collect
We collect two types of information from users of our Services: “personal information,” which is information that can be used to identify you (such as your name, email address, or your phone number), and “aggregate information,” which is information that cannot be used to identify you (such as frequency of visits to our Website and your browser type). We collect personal information and aggregate information in the contexts described below.
Important: ProMed is not a “covered entity” or “business associate” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), therefore, HIPAA does not apply to the personal information that you provide to us.
We collect information about you in various ways when you use our Services, including information you provide directly, information collected automatically, information from third-party data sources, and data we infer or generate from other data.
In general, we collect information from you so that we can provide our Services, operate our business, and provide information that you request from us.
Information you provide to us directly:
- Registration Information: When you sign up for a ProMed account, we collect the information you provide during registration, such as your email, password, and other authentication-related information to create your account. You may have the opportunity to provide additional information voluntarily such as your name, telephone number, and billing address. ProMed does not collect or use your health number associated with public healthcare services.
- Health Information: You may choose to voluntarily share certain health-related information with us with your consent. This may include data related to your health and wellness goals, health history, family health history, lifestyle information such as exercise and diet, height and weight, sleep habits, stress level, smoking habits, alcohol use, and other metrics that help us provide personalized, preventative health recommendations and education. We may also collect information about allergies, biomarkers such as blood pressure, and blood test results, vaccine history, supplement use, health screening information (such as for hypertension, lipid disorders, abnormal glucose and diabetes). Please note that you may still use some features in ProMed without providing your health-related information, however, your health-related information is required to fully use all features in ProMed.
- Profile and Demographic Information: Through your account in ProMed, you may voluntarily provide additional information about yourself under your consent, such as your age, sex at birth, occupation, and details about your health history and perceived health-related risks.
- Payment Information: If you make a purchase, you may be required to provide your payment card information. Please note that we do not directly process payment card information, and instead rely upon third-party payment processors such as Stripe to do so on our behalf. Personal information collected for these purposes includes card number, type, expiration date, and billing address, and certain anonymized, limited, and/or truncated versions of this information may be provided to us.
- ProMed Concierge: We collect any information that you provide to us through use of ProMed Concierge, our AI-powered chat agent. Further details about ProMed Concierge are provided below.
- Communication Information: When you send or respond to emails, or other communications from us, we may collect your email address, name, and any other personal information you choose to include in the body content of your communications. In addition, when you interact with certain features of our application, we may collect the content of those communications.
Information We Automatically Collect: When you use our Services, we automatically receive and collect information from your device. This information includes the following:
Information about your device, such as the operating system, hardware, system version, the Internet Protocol (IP) address, device ID, and device language.
The specific actions that you take when you use our Service, including but not limited to the pages and screens that you view or visit, search terms that you enter, how you interact with our Services, resources that you open or download, and information about your interactions with other users.
The time, frequency, connection type, and duration of your use of our Services.
Information about your wireless and mobile network connections, such as mobile phone number, service provider, and signal strength.
Information regarding your interaction with email messages, for example, whether you opened, clicked on, or forwarded the email message.
Identifiers associated with cookies or other technologies that may uniquely identify your device or browser (as further described below); and
Pages you visited before or after navigating to our Website.
Information about your device, such as the operating system, hardware, system version, the Internet Protocol (IP) address, device ID, and device language.
The specific actions that you take when you use our Service, including but not limited to the pages and screens that you view or visit, search terms that you enter, how you interact with our Services, resources that you open or download, and information about your interactions with other users.
The time, frequency, connection type, and duration of your use of our Services.
Information about your wireless and mobile network connections, such as mobile phone number, service provider, and signal strength.
Information regarding your interaction with email messages, for example, whether you opened, clicked on, or forwarded the email message.
Identifiers associated with cookies or other technologies that may uniquely identify your device or browser (as further described below); and
Pages you visited before or after navigating to our Website.
Information about your device, such as the operating system, hardware, system version, the Internet Protocol (IP) address, device ID, and device language.
The specific actions that you take when you use our Service, including but not limited to the pages and screens that you view or visit, search terms that you enter, how you interact with our Services, resources that you open or download, and information about your interactions with other users.
The time, frequency, connection type, and duration of your use of our Services.
Information about your wireless and mobile network connections, such as mobile phone number, service provider, and signal strength.
Information regarding your interaction with email messages, for example, whether you opened, clicked on, or forwarded the email message.
Identifiers associated with cookies or other technologies that may uniquely identify your device or browser (as further described below); and
Pages you visited before or after navigating to our Website.
Please note that we do not connect your activity on our Website with your ProMed account.
Please note that we do not connect your activity on our Website with your ProMed account.
Please note that we do not connect your activity on our Website with your ProMed account.
Information We Receive from Third-Parties
Depending on which of our Services you use, we may receive information about you from third-parties. This information includes the following:
Testing and Lab Services: If you order testing kits and services through our partnerships with laboratories, we receive the results of your testing, such as blood tests, biomarker levels, genetic screening outcomes, and related health metrics.
Supplement Fulfillment Providers: If you order supplements via the Services, we receive information about you from our third-party supplement fulfillment providers, such as your order details, fulfillment status, and product usage data.
Third-Party Integrations: With your permission, we collect certain information from third-party devices via integrations such as Apple Health devices, Google Health devices, Oura Ring, and Whoop.
Testing and Lab Services: If you order testing kits and services through our partnerships with laboratories, we receive the results of your testing, such as blood tests, biomarker levels, genetic screening outcomes, and related health metrics.
Supplement Fulfillment Providers: If you order supplements via the Services, we receive information about you from our third-party supplement fulfillment providers, such as your order details, fulfillment status, and product usage data.
Third-Party Integrations: With your permission, we collect certain information from third-party devices via integrations such as Apple Health devices, Google Health devices, Oura Ring, and Whoop.
Testing and Lab Services: If you order testing kits and services through our partnerships with laboratories, we receive the results of your testing, such as blood tests, biomarker levels, genetic screening outcomes, and related health metrics.
Supplement Fulfillment Providers: If you order supplements via the Services, we receive information about you from our third-party supplement fulfillment providers, such as your order details, fulfillment status, and product usage data.
Third-Party Integrations: With your permission, we collect certain information from third-party devices via integrations such as Apple Health devices, Google Health devices, Oura Ring, and Whoop.
When you choose to connect a device, data such as your heart rate, blood oxygen level, sleep duration and patterns, activity, steps, body temperature, workouts, and related health information is transferred into the App.
We use the data that we receive from such integrations solely to provide the Services, such as to track progress and activity history, generate insights and personalized recommendations, and to support your health and wellness goals.
We do not use such data or disclose it to any third-party for marketing or advertising purposes. You can disable these third-party integrations at any time through the App.
We use information about you received from third parties only for the purposes described in this Policy.
When you choose to connect a device, data such as your heart rate, blood oxygen level, sleep duration and patterns, activity, steps, body temperature, workouts, and related health information is transferred into the App.
We use the data that we receive from such integrations solely to provide the Services, such as to track progress and activity history, generate insights and personalized recommendations, and to support your health and wellness goals.
We do not use such data or disclose it to any third-party for marketing or advertising purposes. You can disable these third-party integrations at any time through the App.
We use information about you received from third parties only for the purposes described in this Policy.
When you choose to connect a device, data such as your heart rate, blood oxygen level, sleep duration and patterns, activity, steps, body temperature, workouts, and related health information is transferred into the App.
We use the data that we receive from such integrations solely to provide the Services, such as to track progress and activity history, generate insights and personalized recommendations, and to support your health and wellness goals.
We do not use such data or disclose it to any third-party for marketing or advertising purposes. You can disable these third-party integrations at any time through the App.
We use information about you received from third parties only for the purposes described in this Policy.
Cookies and Analytics
Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser to help us identify you when you come to our Website. You have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies.
If you choose to reject all cookies you may be unable to use those aspects of our Website that require registration in order to participate. You can learn more about cookies and how they work at www.allaboutcookies.org. You can always disable cookies through your browser settings. Doing so, however, may disable certain features on our Website.
We may use third parties, such as Google Analytics or other analytics providers, to analyze traffic to our Website. Google Analytics does not create individual profiles for visitors and only collects aggregate data. To disable Google Analytics, please download the browser add-on for the deactivation of Google Analytics provided by Google at http://tools.google.com/dlpage/gaoptout?hl=en.
To learn more about privacy and Google Analytics, please consult the Google Analytics overview provided by Google at http://www.google.com/intl/en/analytics/privacyoverview.html.
We may also use cookies, pixels, beacons, or other web tracking technologies to track the amount of time spent on our Website or social media and whether or not certain content, such as a video, was viewed. We may work with a third party to collect and process this information for us, based on our instructions and in compliance with this Policy.
At the present time our Website does not respond to “Do Not Track” signals or similar mechanisms.
Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser to help us identify you when you come to our Website. You have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies.
If you choose to reject all cookies you may be unable to use those aspects of our Website that require registration in order to participate. You can learn more about cookies and how they work at www.allaboutcookies.org. You can always disable cookies through your browser settings. Doing so, however, may disable certain features on our Website.
We may use third parties, such as Google Analytics or other analytics providers, to analyze traffic to our Website. Google Analytics does not create individual profiles for visitors and only collects aggregate data. To disable Google Analytics, please download the browser add-on for the deactivation of Google Analytics provided by Google at http://tools.google.com/dlpage/gaoptout?hl=en.
To learn more about privacy and Google Analytics, please consult the Google Analytics overview provided by Google at http://www.google.com/intl/en/analytics/privacyoverview.html.
We may also use cookies, pixels, beacons, or other web tracking technologies to track the amount of time spent on our Website or social media and whether or not certain content, such as a video, was viewed. We may work with a third party to collect and process this information for us, based on our instructions and in compliance with this Policy.
At the present time our Website does not respond to “Do Not Track” signals or similar mechanisms.
Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser to help us identify you when you come to our Website. You have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies.
If you choose to reject all cookies you may be unable to use those aspects of our Website that require registration in order to participate. You can learn more about cookies and how they work at www.allaboutcookies.org. You can always disable cookies through your browser settings. Doing so, however, may disable certain features on our Website.
We may use third parties, such as Google Analytics or other analytics providers, to analyze traffic to our Website. Google Analytics does not create individual profiles for visitors and only collects aggregate data. To disable Google Analytics, please download the browser add-on for the deactivation of Google Analytics provided by Google at http://tools.google.com/dlpage/gaoptout?hl=en.
To learn more about privacy and Google Analytics, please consult the Google Analytics overview provided by Google at http://www.google.com/intl/en/analytics/privacyoverview.html.
We may also use cookies, pixels, beacons, or other web tracking technologies to track the amount of time spent on our Website or social media and whether or not certain content, such as a video, was viewed. We may work with a third party to collect and process this information for us, based on our instructions and in compliance with this Policy.
At the present time our Website does not respond to “Do Not Track” signals or similar mechanisms.
How we use information
In general, we use your personal data to provide, improve, develop, and personalize the Services, provide information you request from us, and to operate our business. This includes the following uses and purposes:
ProMed Account: To create and administer your ProMed account, and facilitate the actions that you take in your account.
Products and Services Recommendations: To offer personalized recommendations of products and services based on the health-related information you provide voluntarily or collected by our products and services.
Preventative Suggestions: To provide you with suggestions for preventative measures based on official guidelines and health-related information you provide voluntarily or collected by our products and service.
Health Education and Information: To deliver preventative health education and information tailored to health-related information you provide voluntarily or collected by our products and service. For example, suggest preventative measures according to health guidelines.
Health Analysis and Explanations: To analyze health-related information you provide voluntarily or collected by our products and service and provide evidence-based explanations and education.
User Support: To provide support and assistance, address any questions or issues, and communicate with you.
Payments and Orders: To process payment, manage your orders, deliver your purchased products, and account for applicable sales taxes.
Communications and Updates: To send you updates about ProMed, our company, and our Services, as well as marketing communications and products and services of third-parties that we think you may be interested in. We also use your information to communicate with you through a variety of means, and respond to your inquiries.
Services: To provide, operate, improve, and develop the Services and our business, including testing, research, analysis, and product development. However, prior to using your personal data for research, analysis, or product development, we de-identify it so that it cannot be used to identify you.
Other: In addition to the purposes discussed above, we may also use your information for the following:
Operate our business and perform any other function that we believe is necessary to protect the security or proper functioning of our Services.
As necessary to comply with any applicable law, regulation, subpoena, legal process, or governmental request.
Enforce contracts and applicable Terms and Conditions, including investigation of potential violations thereof.
Detect, prevent, or otherwise address fraud, security or technical issues.
Protect against harm to the rights, property or safety of ProMed AI, our Services, our users, customers, or the public as required or permitted by law.
We are committed to using your data only in ways that are consistent with the purposes stated above and ensuring that your privacy is respected at all times.
In general, we use your personal data to provide, improve, develop, and personalize the Services, provide information you request from us, and to operate our business. This includes the following uses and purposes:
ProMed Account: To create and administer your ProMed account, and facilitate the actions that you take in your account.
Products and Services Recommendations: To offer personalized recommendations of products and services based on the health-related information you provide voluntarily or collected by our products and services.
Preventative Suggestions: To provide you with suggestions for preventative measures based on official guidelines and health-related information you provide voluntarily or collected by our products and service.
Health Education and Information: To deliver preventative health education and information tailored to health-related information you provide voluntarily or collected by our products and service. For example, suggest preventative measures according to health guidelines.
Health Analysis and Explanations: To analyze health-related information you provide voluntarily or collected by our products and service and provide evidence-based explanations and education.
User Support: To provide support and assistance, address any questions or issues, and communicate with you.
Payments and Orders: To process payment, manage your orders, deliver your purchased products, and account for applicable sales taxes.
Communications and Updates: To send you updates about ProMed, our company, and our Services, as well as marketing communications and products and services of third-parties that we think you may be interested in. We also use your information to communicate with you through a variety of means, and respond to your inquiries.
Services: To provide, operate, improve, and develop the Services and our business, including testing, research, analysis, and product development. However, prior to using your personal data for research, analysis, or product development, we de-identify it so that it cannot be used to identify you.
Other: In addition to the purposes discussed above, we may also use your information for the following:
Operate our business and perform any other function that we believe is necessary to protect the security or proper functioning of our Services.
As necessary to comply with any applicable law, regulation, subpoena, legal process, or governmental request.
Enforce contracts and applicable Terms and Conditions, including investigation of potential violations thereof.
Detect, prevent, or otherwise address fraud, security or technical issues.
Protect against harm to the rights, property or safety of ProMed AI, our Services, our users, customers, or the public as required or permitted by law.
We are committed to using your data only in ways that are consistent with the purposes stated above and ensuring that your privacy is respected at all times.
In general, we use your personal data to provide, improve, develop, and personalize the Services, provide information you request from us, and to operate our business. This includes the following uses and purposes:
ProMed Account: To create and administer your ProMed account, and facilitate the actions that you take in your account.
Products and Services Recommendations: To offer personalized recommendations of products and services based on the health-related information you provide voluntarily or collected by our products and services.
Preventative Suggestions: To provide you with suggestions for preventative measures based on official guidelines and health-related information you provide voluntarily or collected by our products and service.
Health Education and Information: To deliver preventative health education and information tailored to health-related information you provide voluntarily or collected by our products and service. For example, suggest preventative measures according to health guidelines.
Health Analysis and Explanations: To analyze health-related information you provide voluntarily or collected by our products and service and provide evidence-based explanations and education.
User Support: To provide support and assistance, address any questions or issues, and communicate with you.
Payments and Orders: To process payment, manage your orders, deliver your purchased products, and account for applicable sales taxes.
Communications and Updates: To send you updates about ProMed, our company, and our Services, as well as marketing communications and products and services of third-parties that we think you may be interested in. We also use your information to communicate with you through a variety of means, and respond to your inquiries.
Services: To provide, operate, improve, and develop the Services and our business, including testing, research, analysis, and product development. However, prior to using your personal data for research, analysis, or product development, we de-identify it so that it cannot be used to identify you.
Other: In addition to the purposes discussed above, we may also use your information for the following:
Operate our business and perform any other function that we believe is necessary to protect the security or proper functioning of our Services.
As necessary to comply with any applicable law, regulation, subpoena, legal process, or governmental request.
Enforce contracts and applicable Terms and Conditions, including investigation of potential violations thereof.
Detect, prevent, or otherwise address fraud, security or technical issues.
Protect against harm to the rights, property or safety of ProMed AI, our Services, our users, customers, or the public as required or permitted by law.
We are committed to using your data only in ways that are consistent with the purposes stated above and ensuring that your privacy is respected at all times.
ProMed Concierge
ProMed Concierge gives people control over their health through proactive, personalized insights. By combining personal health-related data access and housing, and an ecosystem of the best treatments with advanced AI models trained on human biology, we enable users to prevent diseases and extend their healthspan — no longer waiting until they’re sick to take action.
ProMed Concierge uses artificial intelligence, or “AI,” technology provided by our third-party technology service providers. While your personal information and chat responses are shared with our third-party technology service providers in order for ProMed Concierge to function, neither we, nor our third-party technology services providers, use your personal information or chat responses for AI model training or any purposes other than to operate the ProMed Concierge service.
Responses from ProMed Concierge are based on your requests and the relevant information collected through the Services. For example, if you ask ProMed Concierge a diet-related question, ProMed Concierge will provide personalized tips for improving your diet and health based on information and data collected from and about you through the Services.
The content of your ProMed Concierge chat is deleted or anonymized after the conclusion of your chat.
ProMed Concierge gives people control over their health through proactive, personalized insights. By combining personal health-related data access and housing, and an ecosystem of the best treatments with advanced AI models trained on human biology, we enable users to prevent diseases and extend their healthspan — no longer waiting until they’re sick to take action.
ProMed Concierge uses artificial intelligence, or “AI,” technology provided by our third-party technology service providers. While your personal information and chat responses are shared with our third-party technology service providers in order for ProMed Concierge to function, neither we, nor our third-party technology services providers, use your personal information or chat responses for AI model training or any purposes other than to operate the ProMed Concierge service.
Responses from ProMed Concierge are based on your requests and the relevant information collected through the Services. For example, if you ask ProMed Concierge a diet-related question, ProMed Concierge will provide personalized tips for improving your diet and health based on information and data collected from and about you through the Services.
The content of your ProMed Concierge chat is deleted or anonymized after the conclusion of your chat.
ProMed Concierge gives people control over their health through proactive, personalized insights. By combining personal health-related data access and housing, and an ecosystem of the best treatments with advanced AI models trained on human biology, we enable users to prevent diseases and extend their healthspan — no longer waiting until they’re sick to take action.
ProMed Concierge uses artificial intelligence, or “AI,” technology provided by our third-party technology service providers. While your personal information and chat responses are shared with our third-party technology service providers in order for ProMed Concierge to function, neither we, nor our third-party technology services providers, use your personal information or chat responses for AI model training or any purposes other than to operate the ProMed Concierge service.
Responses from ProMed Concierge are based on your requests and the relevant information collected through the Services. For example, if you ask ProMed Concierge a diet-related question, ProMed Concierge will provide personalized tips for improving your diet and health based on information and data collected from and about you through the Services.
The content of your ProMed Concierge chat is deleted or anonymized after the conclusion of your chat.
Testing and Lab Services
Our Services may permit you to order testing kits and services through our partnerships with laboratories (“labs”). This may require you to provide information, including personal information and health-related data, to the labs directly. The labs share this information with us, as well as the results and data associated with your lab testing so that it may be added to your ProMed account.
When you provide your information to labs, the labs’ use of your information is subject to privacy notices or privacy policies of such labs, and not this Policy. We are not responsible or liable for labs’ use of your information.
Our Services may permit you to order testing kits and services through our partnerships with laboratories (“labs”). This may require you to provide information, including personal information and health-related data, to the labs directly. The labs share this information with us, as well as the results and data associated with your lab testing so that it may be added to your ProMed account.
When you provide your information to labs, the labs’ use of your information is subject to privacy notices or privacy policies of such labs, and not this Policy. We are not responsible or liable for labs’ use of your information.
Our Services may permit you to order testing kits and services through our partnerships with laboratories (“labs”). This may require you to provide information, including personal information and health-related data, to the labs directly. The labs share this information with us, as well as the results and data associated with your lab testing so that it may be added to your ProMed account.
When you provide your information to labs, the labs’ use of your information is subject to privacy notices or privacy policies of such labs, and not this Policy. We are not responsible or liable for labs’ use of your information.
How we share your information
No Selling of Personal Information: We do not sell, rent, or trade any personal information you provide to us, including but not limited to your health-related information, contact details, and usage data, to any third parties for commercial purposes.
Like most companies, we share information in certain circumstances with third parties through operation of our Services and our business. This may result in the transfer of your personal information across state, provincial, or international borders, in which case we will comply with the local laws applicable to your information. Below we explain when transfers of information to third parties happen.
Service Providers
We use third parties to assist us with operating our business and providing our Services. These service providers may include services such as analytics, payment processing, product delivery, advertising and marketing, and other services. Our service providers have access to your personal information only to perform their services to us.
As Directed By You and With Your Consent
Except as otherwise provided in this Policy, we share information with companies, organizations or individuals outside of ProMed AI only at your direction or when we have your consent to do so.
Legal Proceedings
We may share information with third party companies, organizations, governmental authorities, or individuals outside of ProMed AI if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
Meet any applicable law, regulation, subpoena, legal process or governmental request;
Enforce a contract, including but not limited to any applicable Terms and Conditions, including investigation of potential violations thereof;
Detect, prevent, or otherwise address fraud, security or technical issues; or
Protect against harm to the rights, property or safety of ProMed AI, our users, customers or the public as required or permitted by law.
Professional Advisors
We may share your information with our professional advisors, such as our attorneys, auditors, accountants, financial advisors, and insurers in connection with the professional services that they provide to us.
Fulfillment Partners
If you make a product purchase from us, we may share your information with third-parties as necessary to fulfill your order, such as distributors, delivery services, and e-commerce service providers.
Sale or Merger
We may share information about you as part of a merger or acquisition. If ProMed AI is involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes. In such a case, unless permitted or otherwise directed by applicable law, your information would remain subject to the terms of the applicable privacy policy in effect at the time of such transfer.
Aggregate Information
We may de-identify or aggregate any information, including personal information and health-related data, that we collect from or about you so that you are not identified as an individual, and use and disclose that information to third parties without restriction, including for commercial purposes. We do not attempt to re-identify de-identified data.
We may also provide aggregate usage information and data to third parties (or allow third parties to collect that information from you), who may use such information to understand how often and in what ways people use our Services. However, we never disclose aggregate usage or de-identified information to a third party (or allow a third party to collect such information) in a manner that would identify you as an individual person.
No Selling of Personal Information: We do not sell, rent, or trade any personal information you provide to us, including but not limited to your health-related information, contact details, and usage data, to any third parties for commercial purposes.
Like most companies, we share information in certain circumstances with third parties through operation of our Services and our business. This may result in the transfer of your personal information across state, provincial, or international borders, in which case we will comply with the local laws applicable to your information. Below we explain when transfers of information to third parties happen.
Service Providers
We use third parties to assist us with operating our business and providing our Services. These service providers may include services such as analytics, payment processing, product delivery, advertising and marketing, and other services. Our service providers have access to your personal information only to perform their services to us.
As Directed By You and With Your Consent
Except as otherwise provided in this Policy, we share information with companies, organizations or individuals outside of ProMed AI only at your direction or when we have your consent to do so.
Legal Proceedings
We may share information with third party companies, organizations, governmental authorities, or individuals outside of ProMed AI if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
Meet any applicable law, regulation, subpoena, legal process or governmental request;
Enforce a contract, including but not limited to any applicable Terms and Conditions, including investigation of potential violations thereof;
Detect, prevent, or otherwise address fraud, security or technical issues; or
Protect against harm to the rights, property or safety of ProMed AI, our users, customers or the public as required or permitted by law.
Professional Advisors
We may share your information with our professional advisors, such as our attorneys, auditors, accountants, financial advisors, and insurers in connection with the professional services that they provide to us.
Fulfillment Partners
If you make a product purchase from us, we may share your information with third-parties as necessary to fulfill your order, such as distributors, delivery services, and e-commerce service providers.
Sale or Merger
We may share information about you as part of a merger or acquisition. If ProMed AI is involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes. In such a case, unless permitted or otherwise directed by applicable law, your information would remain subject to the terms of the applicable privacy policy in effect at the time of such transfer.
Aggregate Information
We may de-identify or aggregate any information, including personal information and health-related data, that we collect from or about you so that you are not identified as an individual, and use and disclose that information to third parties without restriction, including for commercial purposes. We do not attempt to re-identify de-identified data.
We may also provide aggregate usage information and data to third parties (or allow third parties to collect that information from you), who may use such information to understand how often and in what ways people use our Services. However, we never disclose aggregate usage or de-identified information to a third party (or allow a third party to collect such information) in a manner that would identify you as an individual person.
No Selling of Personal Information: We do not sell, rent, or trade any personal information you provide to us, including but not limited to your health-related information, contact details, and usage data, to any third parties for commercial purposes.
Like most companies, we share information in certain circumstances with third parties through operation of our Services and our business. This may result in the transfer of your personal information across state, provincial, or international borders, in which case we will comply with the local laws applicable to your information. Below we explain when transfers of information to third parties happen.
Service Providers
We use third parties to assist us with operating our business and providing our Services. These service providers may include services such as analytics, payment processing, product delivery, advertising and marketing, and other services. Our service providers have access to your personal information only to perform their services to us.
As Directed By You and With Your Consent
Except as otherwise provided in this Policy, we share information with companies, organizations or individuals outside of ProMed AI only at your direction or when we have your consent to do so.
Legal Proceedings
We may share information with third party companies, organizations, governmental authorities, or individuals outside of ProMed AI if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
Meet any applicable law, regulation, subpoena, legal process or governmental request;
Enforce a contract, including but not limited to any applicable Terms and Conditions, including investigation of potential violations thereof;
Detect, prevent, or otherwise address fraud, security or technical issues; or
Protect against harm to the rights, property or safety of ProMed AI, our users, customers or the public as required or permitted by law.
Professional Advisors
We may share your information with our professional advisors, such as our attorneys, auditors, accountants, financial advisors, and insurers in connection with the professional services that they provide to us.
Fulfillment Partners
If you make a product purchase from us, we may share your information with third-parties as necessary to fulfill your order, such as distributors, delivery services, and e-commerce service providers.
Sale or Merger
We may share information about you as part of a merger or acquisition. If ProMed AI is involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes. In such a case, unless permitted or otherwise directed by applicable law, your information would remain subject to the terms of the applicable privacy policy in effect at the time of such transfer.
Aggregate Information
We may de-identify or aggregate any information, including personal information and health-related data, that we collect from or about you so that you are not identified as an individual, and use and disclose that information to third parties without restriction, including for commercial purposes. We do not attempt to re-identify de-identified data.
We may also provide aggregate usage information and data to third parties (or allow third parties to collect that information from you), who may use such information to understand how often and in what ways people use our Services. However, we never disclose aggregate usage or de-identified information to a third party (or allow a third party to collect such information) in a manner that would identify you as an individual person.
Security of your information
The security of your personal information is important to us. We use reasonable technical, administrative, and physical safeguards designed to help protect the security of your personal information against unauthorized access, destruction, loss, alteration, disclosure, or misuse. Despite our safeguards, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. If you have an account with us and you suspect unauthorized use of your account or its credentials, please contact us immediately at privacy@promedai.ca.
The security of your personal information is important to us. We use reasonable technical, administrative, and physical safeguards designed to help protect the security of your personal information against unauthorized access, destruction, loss, alteration, disclosure, or misuse. Despite our safeguards, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. If you have an account with us and you suspect unauthorized use of your account or its credentials, please contact us immediately at privacy@promedai.ca.
The security of your personal information is important to us. We use reasonable technical, administrative, and physical safeguards designed to help protect the security of your personal information against unauthorized access, destruction, loss, alteration, disclosure, or misuse. Despite our safeguards, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. If you have an account with us and you suspect unauthorized use of your account or its credentials, please contact us immediately at privacy@promedai.ca.
Data Retention
We will keep your personal information for as long as needed to perform our obligations to you, as necessary to fulfill the purposes outlined in this Policy, or for as long as legally permitted. The criteria used to determine our retention periods include:
The length of time we have an ongoing relationship with you.
Whether there is a legal obligation to which we are subject.
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).
For example, we keep your account information, like your name, email address, and password, for as long as your account exists so that you may access it.
We will keep your personal information for as long as needed to perform our obligations to you, as necessary to fulfill the purposes outlined in this Policy, or for as long as legally permitted. The criteria used to determine our retention periods include:
The length of time we have an ongoing relationship with you.
Whether there is a legal obligation to which we are subject.
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).
For example, we keep your account information, like your name, email address, and password, for as long as your account exists so that you may access it.
We will keep your personal information for as long as needed to perform our obligations to you, as necessary to fulfill the purposes outlined in this Policy, or for as long as legally permitted. The criteria used to determine our retention periods include:
The length of time we have an ongoing relationship with you.
Whether there is a legal obligation to which we are subject.
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).
For example, we keep your account information, like your name, email address, and password, for as long as your account exists so that you may access it.
Your privacy rights and choices
We believe that you should have control of your personal information. To that end, we provide the following rights to make requests regarding your personal information. You may make these requests by contacting privacy@promedai.ca.
Access: You have the right to know what personal information we collect about you and how we use it. This Privacy Policy serves to inform you about that collection and use. If we have personal information about you, you may also request a copy of that information.
Correction: You have the right to request the correction of your inaccurate personal information.
Portability: You may request an export of your personal information in a structured and machine-readable format such as a .csv or .pdf. Where feasible, we can send that export to a third party you identify.
Deletion: You have the right to request, under certain circumstances, the deletion of your personal information that we collect.
Restriction: You have the right to request that we restrict the use of your personal information in certain circumstances. Please note that in some cases we may not be able to place a restriction due to the use being necessary for Services functionality or delivery of the Services.
Object and Opt-Out: You have the right to object to us processing your personal information or opt-out from allowing us to process your personal information. Please note that in some cases we may not be able to fulfill your requests, in accordance with applicable law.
No Retaliation or Discrimination: You have the right not to receive discriminatory or retaliatory treatment for making a request.
These rights may be limited in some circumstances in accordance with applicable law. We will respond to requests within the time frame permitted by the applicable law. We may take steps to verify your identity before processing your request. In some cases, we will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the individual about whom we collected personal information. If you have a ProMed account, we may use our existing ProMed account authentication practices to verify your identity. If you do not have a ProMed account, we may request additional information about you to verify your identity. We will only use the personal information provided in the verification process to verify your identity or authority to make a request and to track and document request responses, unless you initially provided the information for another purpose.
We believe that you should have control of your personal information. To that end, we provide the following rights to make requests regarding your personal information. You may make these requests by contacting privacy@promedai.ca.
Access: You have the right to know what personal information we collect about you and how we use it. This Privacy Policy serves to inform you about that collection and use. If we have personal information about you, you may also request a copy of that information.
Correction: You have the right to request the correction of your inaccurate personal information.
Portability: You may request an export of your personal information in a structured and machine-readable format such as a .csv or .pdf. Where feasible, we can send that export to a third party you identify.
Deletion: You have the right to request, under certain circumstances, the deletion of your personal information that we collect.
Restriction: You have the right to request that we restrict the use of your personal information in certain circumstances. Please note that in some cases we may not be able to place a restriction due to the use being necessary for Services functionality or delivery of the Services.
Object and Opt-Out: You have the right to object to us processing your personal information or opt-out from allowing us to process your personal information. Please note that in some cases we may not be able to fulfill your requests, in accordance with applicable law.
No Retaliation or Discrimination: You have the right not to receive discriminatory or retaliatory treatment for making a request.
These rights may be limited in some circumstances in accordance with applicable law. We will respond to requests within the time frame permitted by the applicable law. We may take steps to verify your identity before processing your request. In some cases, we will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the individual about whom we collected personal information. If you have a ProMed account, we may use our existing ProMed account authentication practices to verify your identity. If you do not have a ProMed account, we may request additional information about you to verify your identity. We will only use the personal information provided in the verification process to verify your identity or authority to make a request and to track and document request responses, unless you initially provided the information for another purpose.
We believe that you should have control of your personal information. To that end, we provide the following rights to make requests regarding your personal information. You may make these requests by contacting privacy@promedai.ca.
Access: You have the right to know what personal information we collect about you and how we use it. This Privacy Policy serves to inform you about that collection and use. If we have personal information about you, you may also request a copy of that information.
Correction: You have the right to request the correction of your inaccurate personal information.
Portability: You may request an export of your personal information in a structured and machine-readable format such as a .csv or .pdf. Where feasible, we can send that export to a third party you identify.
Deletion: You have the right to request, under certain circumstances, the deletion of your personal information that we collect.
Restriction: You have the right to request that we restrict the use of your personal information in certain circumstances. Please note that in some cases we may not be able to place a restriction due to the use being necessary for Services functionality or delivery of the Services.
Object and Opt-Out: You have the right to object to us processing your personal information or opt-out from allowing us to process your personal information. Please note that in some cases we may not be able to fulfill your requests, in accordance with applicable law.
No Retaliation or Discrimination: You have the right not to receive discriminatory or retaliatory treatment for making a request.
These rights may be limited in some circumstances in accordance with applicable law. We will respond to requests within the time frame permitted by the applicable law. We may take steps to verify your identity before processing your request. In some cases, we will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the individual about whom we collected personal information. If you have a ProMed account, we may use our existing ProMed account authentication practices to verify your identity. If you do not have a ProMed account, we may request additional information about you to verify your identity. We will only use the personal information provided in the verification process to verify your identity or authority to make a request and to track and document request responses, unless you initially provided the information for another purpose.
Children
Our Services are not directed at children under 18, and we do not knowingly collect information from children under 18. If you are under 18, please do not attempt to use our Services or send any information about yourself to us.
Our Services are not directed at children under 18, and we do not knowingly collect information from children under 18. If you are under 18, please do not attempt to use our Services or send any information about yourself to us.
Our Services are not directed at children under 18, and we do not knowingly collect information from children under 18. If you are under 18, please do not attempt to use our Services or send any information about yourself to us.
Third-party websites and services
Our Services may contain links to other websites and services operated by third parties, and may include social media features such as Twitter, Facebook, and Instagram buttons or links. These third-party websites and services may collect information about you if you click on a link or visit those websites or services, and the social media sites may automatically record information about your browsing behavior every time you visit a website that has a social media button. Your interactions with these features and third parties are governed by the privacy policy of the third party, not by this Policy.
Our Services may contain links to other websites and services operated by third parties, and may include social media features such as Twitter, Facebook, and Instagram buttons or links. These third-party websites and services may collect information about you if you click on a link or visit those websites or services, and the social media sites may automatically record information about your browsing behavior every time you visit a website that has a social media button. Your interactions with these features and third parties are governed by the privacy policy of the third party, not by this Policy.
Our Services may contain links to other websites and services operated by third parties, and may include social media features such as Twitter, Facebook, and Instagram buttons or links. These third-party websites and services may collect information about you if you click on a link or visit those websites or services, and the social media sites may automatically record information about your browsing behavior every time you visit a website that has a social media button. Your interactions with these features and third parties are governed by the privacy policy of the third party, not by this Policy.
General and Responsible Entity
ProMed AI Inc. based at 151 CHARLES ST W UNIT 199 KITCHENER, ON N2G 1H6 CAN, is responsible for collecting and processing your personal data when you use the Services. This Policy explains how we collect, use, and protect your information while using our Services. Andrew Liu, Head of Security Compliance, is responsible for overseeing privacy compliance at ProMed AI.
ProMed AI Inc. based at 151 CHARLES ST W UNIT 199 KITCHENER, ON N2G 1H6 CAN, is responsible for collecting and processing your personal data when you use the Services. This Policy explains how we collect, use, and protect your information while using our Services. Andrew Liu, Head of Security Compliance, is responsible for overseeing privacy compliance at ProMed AI.
ProMed AI Inc. based at 151 CHARLES ST W UNIT 199 KITCHENER, ON N2G 1H6 CAN, is responsible for collecting and processing your personal data when you use the Services. This Policy explains how we collect, use, and protect your information while using our Services. Andrew Liu, Head of Security Compliance, is responsible for overseeing privacy compliance at ProMed AI.
Revocation of Consent
Many of the data processing operations that we perform are based on your consent. You have the right to revoke this consent at any time, without affecting the legality of the processing that occurred based on your consent before revocation. If you wish to revoke your consent, please send us an email at privacy@promedai.ca. Upon receiving your revocation, we will stop processing your data for the purposes for which consent was originally given. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Many of the data processing operations that we perform are based on your consent. You have the right to revoke this consent at any time, without affecting the legality of the processing that occurred based on your consent before revocation. If you wish to revoke your consent, please send us an email at privacy@promedai.ca. Upon receiving your revocation, we will stop processing your data for the purposes for which consent was originally given. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Many of the data processing operations that we perform are based on your consent. You have the right to revoke this consent at any time, without affecting the legality of the processing that occurred based on your consent before revocation. If you wish to revoke your consent, please send us an email at privacy@promedai.ca. Upon receiving your revocation, we will stop processing your data for the purposes for which consent was originally given. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Right to Complain to the Competent Supervisory Authority
If you believe that your data has been processed unlawfully or that your rights under applicable data protection laws have been violated, you have the right to lodge a complaint with the competent supervisory authority. If you are a resident of Canada, you may contact your local data protection authority or the Office of the Privacy Commissioner of Canada (OPC) if you are in Canada. We encourage you to first contact us so we can address your concerns and attempt to resolve the issue in a satisfactory manner.
If you believe that your data has been processed unlawfully or that your rights under applicable data protection laws have been violated, you have the right to lodge a complaint with the competent supervisory authority. If you are a resident of Canada, you may contact your local data protection authority or the Office of the Privacy Commissioner of Canada (OPC) if you are in Canada. We encourage you to first contact us so we can address your concerns and attempt to resolve the issue in a satisfactory manner.
If you believe that your data has been processed unlawfully or that your rights under applicable data protection laws have been violated, you have the right to lodge a complaint with the competent supervisory authority. If you are a resident of Canada, you may contact your local data protection authority or the Office of the Privacy Commissioner of Canada (OPC) if you are in Canada. We encourage you to first contact us so we can address your concerns and attempt to resolve the issue in a satisfactory manner.
Payment Information
When you choose to make a payment through our Services, payments are processed through our third-party payment processors. We do not collect, store, or have access to your full payment card information.
When you choose to make a payment through our Services, payments are processed through our third-party payment processors. We do not collect, store, or have access to your full payment card information.
When you choose to make a payment through our Services, payments are processed through our third-party payment processors. We do not collect, store, or have access to your full payment card information.
Changes to this policy
We may make changes to this Policy from time to time. When we do, we will post the updated version on this page. We encourage you to read this page each time that you use our Services so that you will be aware of any changes, and your continued use of our Services shall constitute your acceptance of any such changes. Changes to this Policy take effect from the date of publication, unless stated otherwise.
We may make changes to this Policy from time to time. When we do, we will post the updated version on this page. We encourage you to read this page each time that you use our Services so that you will be aware of any changes, and your continued use of our Services shall constitute your acceptance of any such changes. Changes to this Policy take effect from the date of publication, unless stated otherwise.
We may make changes to this Policy from time to time. When we do, we will post the updated version on this page. We encourage you to read this page each time that you use our Services so that you will be aware of any changes, and your continued use of our Services shall constitute your acceptance of any such changes. Changes to this Policy take effect from the date of publication, unless stated otherwise.
Contact us
If you have any questions or comments about this Policy or our privacy practices or compliance, please contact us at: privacy@promedai.ca.
If you have any questions or comments about this Policy or our privacy practices or compliance, please contact us at: privacy@promedai.ca.
If you have any questions or comments about this Policy or our privacy practices or compliance, please contact us at: privacy@promedai.ca.
Join thousands on their path to better health
The services and information provided by ProMed AI Inc. are designed to support your overall health and wellness but are not intended to provide medical advice, diagnosis, or treatment. ProMed AI works with licensed clinicians to order and review your test results before our analytics and recommendations are made available to you, but these interactions do not establish a doctor-patient relationship. Always consult a licensed physician or qualified healthcare provider regarding any medical condition, symptoms, or health concerns, and do not disregard professional medical advice or delay seeking it based on ProMed AI’s insights or recommendations. Our services, insights, and recommendations have not been evaluated by Health Canada and are not intended to diagnose, treat, cure, or prevent any disease. ProMed AI is a wellness-oriented service aimed at helping you take a proactive approach to your health, but for formal interpretation of results or medical concerns, always consult your physician.
The services and information provided by ProMed AI Inc. are designed to support your overall health and wellness but are not intended to provide medical advice, diagnosis, or treatment. ProMed AI works with licensed clinicians to order and review your test results before our analytics and recommendations are made available to you, but these interactions do not establish a doctor-patient relationship. Always consult a licensed physician or qualified healthcare provider regarding any medical condition, symptoms, or health concerns, and do not disregard professional medical advice or delay seeking it based on ProMed AI’s insights or recommendations. Our services, insights, and recommendations have not been evaluated by Health Canada and are not intended to diagnose, treat, cure, or prevent any disease. ProMed AI is a wellness-oriented service aimed at helping you take a proactive approach to your health, but for formal interpretation of results or medical concerns, always consult your physician.
The services and information provided by ProMed AI Inc. are designed to support your overall health and wellness but are not intended to provide medical advice, diagnosis, or treatment. ProMed AI works with licensed clinicians to order and review your test results before our analytics and recommendations are made available to you, but these interactions do not establish a doctor-patient relationship. Always consult a licensed physician or qualified healthcare provider regarding any medical condition, symptoms, or health concerns, and do not disregard professional medical advice or delay seeking it based on ProMed AI’s insights or recommendations. Our services, insights, and recommendations have not been evaluated by Health Canada and are not intended to diagnose, treat, cure, or prevent any disease. ProMed AI is a wellness-oriented service aimed at helping you take a proactive approach to your health, but for formal interpretation of results or medical concerns, always consult your physician.